The Dark Dispatch
Shipping & Returns
We send your dark treasures across Australia with care. If something isn't right, we'll make it so.
Flat Rate Shipping
$12
Australia-wide on all orders
Free Shipping
Over $110
Spend $110 or more and shipping is on us
Easy Returns
14 Days
Return window from date of delivery
Shipping Information
Delivery times are estimates only and may vary during peak periods, public holidays, or due to carrier delays outside our control. We'll always do our best to get your order to you as swiftly as the shadows allow.
Returns & Exchanges
We want you to love every piece from Darkness Within. If you're not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.
To be eligible for a return, items must be:
- Returned within 14 days of the delivery date
- Unused, unworn, and in their original condition
- In original packaging with all tags and accessories intact
- Accompanied by proof of purchase (order number or receipt)
Items that cannot be returned:
- Items marked as final sale or clearance
- Personalised or custom-made items
- Candles, incense, or fragrance products that have been opened or used
- Digital products or downloadable content
- Items returned after the 14-day window
Return shipping costs
Return shipping is at the customer's expense unless the item is faulty, damaged, or we sent the wrong item. In those cases, we'll cover the return postage and send a replacement or full refund — your choice.
How to Lodge a Return
- 01
Contact us first
Email us at the address below with your order number and reason for return. We'll respond within 2 business days with return instructions.
- 02
Pack your item securely
Wrap the item carefully in its original packaging. Include your order number inside the parcel so we can match it to your account.
- 03
Post it back to us
Send the parcel to the address we provide. We recommend using a tracked service — we can't be responsible for items lost in transit.
- 04
Refund or exchange processed
Once we receive and inspect the return, we'll process your refund or dispatch your exchange within 5 business days. Refunds are issued to your original payment method.
Questions?
If you have any questions about your order, shipping, or a return, our coven is here to help.
Get in Touch