Privacy Policy

Last updated: 7 October 2026

Darkness Within ('we', 'us', 'our') operates the website darknesswithingifts.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our site, you consent to the practices described in this policy.

We collect personal information you provide directly to us, including your name, email address, phone number, billing and shipping address, and payment details when you place an order or sign up to our mailing list. We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages visited, and referring URLs, through cookies and similar tracking technologies.

We use your personal information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, send marketing communications (where you have consented), improve our website and product offerings, comply with legal obligations, and prevent fraud and protect the security of our site.

We will only send you marketing emails if you have opted in to receive them. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders — including payment processors (Stripe), shipping carriers (Australia Post), and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your information where required by law or to protect our legal rights.

All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers. Stripe's privacy policy governs the handling of your payment information and is available at stripe.com/privacy.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of our site, including the shopping cart.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements. Order records are typically retained for seven years in accordance with Australian tax law. You may request deletion of your personal information at any time, subject to our legal obligations.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal information (subject to legal obligations), opt out of marketing communications at any time, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised 'last updated' date. We encourage you to review this policy periodically.